1. Return Approval Required

• All return requests must be submitted and approved in advance.
• Items sent back without prior written confirmation may be refused upon arrival.
• Once approved, detailed return instructions and the correct return address will be provided individually.
• This applies to both standard and DIY/custom products.

2. Standard (Non-Custom) Products

2.1. Right to Return (14-Day Cooling-Off Period)

• For standard (non-customized) products, customers have the right to cancel their order and return the item within 14 days after receiving the goods, without providing a reason.
  
  To exercise this right:
  
  You must notify us of your decision to return the item within 14 days of delivery.
  The item must be returned within 14 days after notifying us.
  The item must be unused, unwashed, undamaged, and returned in its original packaging where reasonably possible.
  
  Unless the return is due to a product defect, damage, or an error on our part, customers are responsible for the return shipping costs.
  
  Once the returned item has been received and inspected, an eligible refund will be issued to the original payment method.
  
  This 14-day right of cancellation applies only to standard, non-customized products.

2.2. Product-Related Issues

If a standard item arrives:

• Damaged
• Defective
• Incorrect
• Significantly inconsistent with the description

You may submit a request within 30 days of delivery.

Once we confirm the issue:

• Return shipping costs will be covered by us.
• A replacement or refund may be arranged.

3. DIY / Custom Products

Because DIY and custom-designed items are produced based on individual customer submissions, different rules apply.

3.0 Exemption from the 14-Day Cancellation Right

DIY and custom-made products are created according to customer-provided designs, specifications, text, images, or other personalized instructions.

As such, these products are exempt from the 14-day cancellation and return right that normally applies to standard products, except where required by applicable consumer protection laws or where a verified manufacturing defect, production error, or transit damage exists.

3.1. Personal Preference

Custom or DIY products are not eligible for return or refund due to personal preference.

This includes but is not limited to:

• Change of mind
• Design dissatisfaction
• Size preference after production
• Incorrect file upload by the customer

Every custom item is made exactly as you submit it at checkout.

3.2. Production or Quality Issues

DIY/custom items may be eligible for review only if there is:

• Verified printing error
• Manufacturing defect
• Physical damage during transit
• Incorrect item produced by our production team

The request must be submitted within 30 days of delivery and include clear supporting photos.

Once we confirm the issue, we may arrange:

• A replacement, or
• A refund

3.3. Normal Production Variations

For custom items, the following are considered normal production tolerances and do not automatically qualify as defects:

• Slight color tone differences due to screen display and printing processes
• Minor print alignment shifts
• Small size or scale variations
• Fabric texture differences between batches

These variations are inherent to garment production and digital printing processes.

4. Condition Requirements (Where Returns Apply)

For any return eligible under this policy:

Items must:

• Be unused
• Not washed
• Not altered
• Include original packaging
• Remain in resellable condition (for standard products)

Custom products approved for return due to verified defects must remain unmodified and in original condition.

Sale or promotional items are not eligible for return unless a verified product issue exists.

5. Delivered but Not Received

If tracking shows "delivered" but you did not receive the package:

• You must contact us within 24 hours of delivery confirmation.
• Reasonable proof of non-receipt is required.

After review and verification, a replacement or refund may be arranged when appropriate.

This process applies to both standard and custom items.

6. Refused Shipments

• Refunds may only be processed after the returned package is received and inspected.
• Original shipping fees are non-refundable.
• Custom items refused upon delivery are not automatically eligible for refund unless a verified quality issue exists.

7. Unauthorized Returns

• Packages returned without prior approval may be refused.
• If a package is sent back without authorization, any resulting shipping or handling costs will be the responsibility of the customer.

8. Abuse & Fraud Prevention

We reserve the right to decline return or refund requests in cases involving:

• Excessive wear
• Improper handling
• Intentional damage
• Repeated policy misuse
• Fraudulent claims

These measures apply to both standard and custom products.

9. How to Submit a Request

To initiate a return or refund review, please email [email protected] and include:

• Order number
• Clear explanation of the issue
• Supporting photos (if applicable)

Requests are reviewed individually.

10. Refund Processing

Once approved and, where applicable, inspected:

• Refunds are issued to the original payment method.

Estimated processing time after approval:

• PayPal: 3–5 business days
• Credit/Debit cards: 3–15 business days (depending on issuing bank)

Processing timelines are determined by the payment provider.